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VirtualACDOrganisations of all sizes are increasingly distributing their calls amongst multiple locations. Whether it’s off-shoring your calls after hours, diverting to an outsourced contact centre on overflow, sharing your calls amongst small offices or linking them through to remote home workers, you need to route your callers through to the right place at the right time.VirtualACD gives you this ACD functionality without an up-front investment in contact centre equipment. Unlike traditional solutions, there are no per-seat costs and you can scale up and down as your needs change. You can choose to play all callers your standard greeting, or simply put them straight through. By adding FirstContact, you can use IVR options to further improve your call direction. And if the call can’t be handled immediately, a free QueueBuster callback will keep the customer happy - and you won’t lose the call. We know that time and internal resources are scarce, so we’ve made FirstContact quick and easy to get up and running. You can tap into it "on-demand", hosted remotely on Netcall’s fully-managed Intelligent Communications Platform™. So you don’t have to worry about running yet another complex technical project - simply start using the technology and enjoying the benefits. |
Other Contact SolutionsClick here to find out about FirstContact Click here to find out about ConnectAll |
