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FirstContactIt’s great having lots of customers calling you - but you need to make sure they're handled effectively. Managing your call flow can quickly become a challenge if you have multiple sites. Consider the risks of customers calling and they can’t get through or get through to the wrong location and have to be told to redial. Both can damage your sales and customer relationships. With FirstContact, you can solve these problems without investing in hardware or software.FirstContact gives you one number which your customers call to contact your organisation. When they ring, it greets them automatically, and gives them a short menu of routing options. FirstContact then routes the call to whatever number you have defined for that option. And if you can't answer them for any reason, you can offer a free QueueBuster callback. We know that time and internal resources are scarce, so we've made FirstContact quick and easy to get up and running. You can tap into it "on-demand", hosted remotely on Netcall’s fully-managed Intelligent Communications Platform™. So you don’t have to worry about running yet another complex technical project - simply start using the technology and enjoying the benefits. |
Other Contact SolutionsClick here to find out about VirtualACD Click here to find out about ConnectAll |
