Contact Solutions

"We want to handle more calls, more professionally, with minimal outlay"

Netcall's Contact Solutions - FirstContact, VirtualACD and ConnectAll make it simple to boost the efficiency of your call handling and improve customer service, while avoiding the time and expense of purchasing and installing hardware or software. Whether expanding your operational capacity, or making the most of what you have, our Contact Solutions can help.

First Contact

First Contact answers and greets your callers and gives them a short menu of routing options which you control, and with the addition of QueueBuster you can avoid lost calls. More...

VirtualACD

VirtualACD is ideal for distributing calls around your various locations, flexibly and without per-seat costs, and with the addition of QueueBuster you can avoid lost calls. More...

ConnectAll

ConnectAll is a convenient and cost-effective conferencing facility for you and your remote colleagues - no pre-arrangement needed. More...